BsaOnline.com Accessibility Statement

Known Findings and Remediation Approach — May 2026

Our Commitment

BS&A Software is committed to making bsaonline.com usable by everyone, including residents and taxpayers who rely on assistive technology. In May 2026 we engaged accessiBe, an independent accessibility specialist, to evaluate the site against the leading global standards. The full Voluntary Product Accessibility Template (VPAT®) is available on request.

Conformance Summary

Conformance results by standard
Standard Scope Result
WCAG 2.0 / 2.1 / 2.2 Levels A and AA Conforms — partial support on a limited set of criteria
Section 508 (Revised) Web ICT Conforms — inherits WCAG findings
EN 301 549 V3.2.1, Chapter 9 (Web) Conforms — inherits WCAG findings

No criterion was rated Does Not Support. Every gap is a localized “Partially Supports” — the functionality is in place but contains specific defects we are actively remediating.

Known Findings by Site Area

Known findings and remediation status by site area
Site Area Observation Status
Pay / Pay a bill
  • Some images lack appropriate alternative text
  • Heading structure and form-field labeling refinements needed
  • Modal dialog focus does not always return to the triggering element
  • Content reflow at small viewports needs improvement
  • Status messages not consistently announced to assistive tech
 Remediation in progress
Parcel
  • A subset of buttons not fully keyboard-operable
  • Some link text is non-descriptive out of context
  • Content reflow at small viewports needs improvement
 Remediation in progress
Login
  • Heading hierarchy needs refinement
  • Hover/focus content not always dismissible
 Remediation in progress
Homepage
  • Heading hierarchy needs refinement
 Remediation in progress
Search
  • Search result updates and mandatory fields not always programmatically identified
 Remediation in progress

Functional Performance Statement

Section 508 Chapter 3 and EN 301 549 Chapter 4 evaluate the product against user needs across vision, color perception, hearing, and cognition. These criteria roll up the technical findings above, so bsaonline.com is reported as Partially Supports in those categories. Closing the items in the table will move these statements to full Supports at our next assessment.

Remediation Approach

  • Tracked: All findings have been logged in our engineering backlog with WCAG criterion references for traceability.
  • Prioritized: Fixes are prioritized by user impact, with the Pay and Parcel flows addressed first because they are the most frequently used.
  • Reassessed: BS&A will commission a reassessment by accessiBe in 2027 and publish an updated VPAT.

Feedback & Accommodations

We welcome your feedback on the accessibility of bsaonline.com. If you encounter a barrier or need to request an accommodation, please contact us and we will work with you to provide the information or service you need.

Contact: accessibility@bsasoftware.com